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Customer Assistance Technology


Program Length:
450 hours (approximately 4 months – full time, 8 months – part time)

Program Offered:
August, January & June

Delivery Method:
Distance – 50% or more instructional hours via distance education (online)

Days & Times:
100% Distance – with mandatory Virtual Meeting Days
Distance:  Monday, Wednesday, Thursday, Friday
Virtual Meeting Days: Tuesday, 5:30 p.m. – 8:30 p.m.

Course Content:
Students will be qualified for high demand positions across multiple industries such as Computer User Support Specialists, Technical Support Specialist, Customer Care Specialist, or IT Support Specialist.   Students will also have the opportunity to earn an industry credential as a Microsoft Office Specialist and/or CIW Internet Business Associate.

The content focuses on information technology, interpersonal skills, business communication including reading, writing, speaking, and listening, leadership, decision making, problem solving, supervision, career planning, employability skills, diversity awareness, telephone techniques, and technical applications in the customer care environment. Students gain hands-on experience with essential software applications for word processing, presentations, spreadsheets, databases, electronic mail using Microsoft Office 2016.

Additional Skills Covered:  

  • Basic Business Financial Principles
  • Call Center Operations and Telephone Techniques
  • Career Planning and Personal Finance
  • Decision Making and Problem Solving
  • Internet and Cloud-Based Technologies
  • Teamwork and Diversity Awareness
  • Technology Support Fundamentals
  • Understanding Network and Email Configurations
  • Using Databases for Web Search Engines
  • Using the Web for Multimedia

Industry Certification & State Credential Exams:

Students will be prepared to take an approved state and/or nationally recognized industry certification or licensure exam in their field of study.

To get started in the Customer Assistance Technology program, Sign Up Today for the program orientation!

Advisor: [email protected]

Job Outlook in the South Florida Tri-County Area:

According to the Florida Department of Economic Opportunity, the current South Florida Tri-County entry annual salary range for Customer Assistance Technology positions is approximately $25,400 – $33,100.  Actual wages may vary according to education, certifications, and experience.

Florida Department of Economic Opportunity

 

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